Crypto FAQ
Gain deeper crypto insights and accelerate growth with our AI-powered analytics. Make informed, data-driven decisions that deliver outstanding results.
Your security comes first. At New Platinum, we use bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard digital assets. We adhere to rigorous financial regulations in United Kingdom and are subject to regular audits. Funds are insured against unauthorised access, so you can trade with confidence.
- Step-by-step guidance and 24/7 support
- Risk-free demo for practising with virtual funds
- Automated tools that handle the heavy lifting for you
- Start with as little as and learn as you trade!
Card withdrawals are processed within 1–3 working days for most regions. Cryptocurrency withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary depending on your bank and verification status.
We generate revenue from premium features and volume-based partnerships with exchanges, not from user fees. There are no hidden fees - you will always see the exact transaction amount before confirming.
Yes! New Platinum is available in most countries worldwide (98+ and growing). Just choose your country during sign-up to confirm availability and view localised payment options. We adhere to all local regulations to keep your trading safe and legal.
- AI-driven recommendations - Receive tailored coin suggestions aligned with your risk profile
- Ready-made portfolios - Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
Our support team is available 24/7 via live chat and email at info@testok8061.best. For urgent enquiries, our average response time is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA, and CySEC]
- Regular audits conducted by independent firms
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's legal requirements
- KYC verification required where legally mandated
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Your Funds Are Safeguarded
- Bank-grade security (as secure as your online banking)
- 95% of assets are held in offline cold storage
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA/SWIFT – 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT – 0% fee)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For all enquiries, please contact our broker partner directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up. If you encounter any issues with your trading partner’s support, please get in touch and we’ll work to resolve them.
Support Hours
Our customer service team is available 24/7 without interruption. On the rare occasion you can’t reach us straight away, rest assured our support specialists will respond to your request as quickly as possible.
